FAQs
General Information
Q: What is Lordess Beauty?
A: Lordess Beauty is an inclusive beauty supply brand offering premium wigs, luxurious makeup, and personalized beauty experiences. Our mission is to empower all shades of beauty with high-quality products and exceptional service.
Q: When is the official launch?
A: Lordess Beauty is launching on May 1, 2025. Sign up via email to be notified about the launch and gain exclusive pre-launch access.
Products
Q: What products do you offer?
A: We specialize in:
- Premium wigs in diverse styles (e.g., straight, body wave, kinky curly).
- Luxurious 3D Mink Lashes (reusable up to 25 wears).
- Virgin human hair extensions.
- Talc-free makeup (eyeshadows, setting sprays, lip gloss).
- Wig maintenance kits and makeup tools.
Q: Are your products inclusive?
A: Absolutely! Lordess Beauty is designed for all genders, ethnicities, and beauty preferences.
Ordering & Payment
Q: How can I place an order?
A: Starting May 1, 2025, you can shop directly on our website at Lordessbeauty.com.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods listed at checkout.
Shipping
Q: Where do you ship?
A: We currently ship domestically within the U.S. using UPS, FedEx, USPS, and DHL. International shipping will be available soon.
Q: How long does shipping take?
A: Delivery typically takes 7-10 business days for domestic orders.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
Returns & Refunds
Q: What is your return policy?
A: Return policy are as follows:
- Domestic Orders: Returns are accepted within 7 days of delivery.
- International Orders: Returns are accepted within 5 days of delivery.
- Non-Returnable Items: Wigs and opened makeup products are non-returnable.
Note: A 20% restocking fee applies to all returns.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping fees unless the product is defective or damaged.
Q: What if I receive a damaged product?
A: Please report damaged or defective products within 48 hours of delivery for assistance.
Customer Support
Q: How can I contact customer support?
A: You can reach us via email at Lordessangel@lordessbeauty.com. Our support hours are 10 am - 6 pm CST.
Q: Do you offer phone support?
A: Currently, we provide support exclusively through email and our website’s AI chat feature.
VIP Loyalty Program
Q: What is the VIP Loyalty Program?
A: Our program has three tiers—Beauty Insider, Angel Status, and Lordess Elite. Members enjoy perks like points, discounts, free shipping, and exclusive offers.
Q: How can I join the loyalty program?
A: Sign up on our website to start earning rewards and unlocking benefits.
Additional Information
Q: Do you offer tutorials or consultations?
A: Yes! We provide virtual tutorials and personalized consultations for wigs and makeup to enhance your beauty experience.
Q: Do you use sustainable packaging?
A: Sustainability is a priority, and we are actively working on enhancing our packaging to be more eco-friendly.