Return and Refund Policy
Return and Refund Policy
At Lordess Beauty, we are committed to ensuring your satisfaction with our products. Please review our updated return policy below:
Domestic Return Policy
- Return Timeframe: Returns for makeup products must be initiated within 14 days of delivery.
- Eligibility: Items must be unopened, unused, and in their original packaging to qualify for a return. A receipt or proof of purchase is required.
- Non-Returnable Items: Wigs are non-returnable and non-refundable. We also do not accept returns on sale items or gift cards.
How to Initiate a Return
To start a return, please contact us at Lordessangel@lordessbeauty.com. If your return is approved, we will provide a return shipping label along with detailed instructions on how to send your package.
Note: Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and work to resolve it promptly.
Exceptions and Non-Returnable Items
We cannot accept returns for:
- Opened or used items
- Hazardous materials, flammable liquids, or gases
- Perishable goods, custom products, or personalized items
If you have questions about a specific item, feel free to reach out to us.
Exchanges
The fastest way to get what you need is to return the original item (if eligible) and place a new order for the desired product.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status. If approved, a refund will be issued to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at Lordessangel@lordessbeauty.com.
Trade name: Lordess Beauty
Phone number: 312-856-3026
Email: trish.p@lordessbeauty.com
Physical address: Lordess Angels Beauty Supply, 4106 Parkridge Drive, White Bear Lake MN 55110, United States